Privacy Policy

Eyad Store Limited is a Hong Kong–registered digital goods marketplace (Business Registration No. 72389769) operating at RM 1307, 13/F, Kenbo Commercial Building, 335-339 Queen's Road West, Hong Kong.

When we refer to "Eyad Store," "we," "us," or "our" in this policy, we mean Eyad Store Limited and its affiliated operations at eyadstore.gg.

Account & Identity Information: When you create an account or place an order, we collect your name, email address, and any username or display name you provide. If identity verification (KYC) is required for high-value transactions, we may request a government-issued ID or proof of address.

Order & Transaction Data: We collect details necessary to fulfill your purchase, including the product selected, in-game player ID or delivery identifier, billing address, payment method details (processed securely by our payment partners — we never store full card numbers), and order history.

Technical & Device Data: When you visit our website, we automatically collect your IP address, browser type and version, device type, operating system, referring URL, pages visited, time spent on pages, and general geographic location derived from your IP.

Communication Data: If you contact our support team, we retain the content of your messages, any attachments, and your contact information to resolve your inquiry and improve our service.

Cookie & Analytics Data: We use essential cookies to maintain your session and preferences (such as currency and language). We may also use analytics tools to understand traffic patterns and improve our platform. You can manage cookie preferences through your browser settings.

Order Fulfillment: We use your data to process, deliver, and confirm purchases. This includes transmitting necessary details (such as player IDs or account emails) to our authorized fulfillment network to complete delivery.

Customer Support: We use your contact and order information to respond to inquiries, troubleshoot delivery issues, process refund requests, and keep you informed about order status updates.

Fraud Prevention & Security: We analyze transaction patterns, IP data, and behavioral signals to detect and prevent fraudulent orders, unauthorized account access, and payment abuse. This protects both you and our platform.

Platform Improvement: We use aggregated and anonymized usage data to optimize website performance, refine our product catalog, improve the checkout experience, and guide business decisions. Individual users are never identified in this analysis.

Legal Compliance: We may process your data to comply with applicable laws, respond to lawful requests from authorities, enforce our Terms & Conditions, or protect the rights and safety of our users and business.

We never sell, rent, or trade your personal data to third parties for marketing purposes.

Payment Processors: Your payment information is securely handled by our payment partners (such as Stripe and Cryptomus). We share only the minimum data required to authorize and complete your transaction.

Fulfillment Partners: To deliver your digital goods, we share necessary order details (such as product type and in-game identifiers) with our authorized distribution network. These partners are contractually required to use your data solely for order fulfillment and to maintain strict confidentiality.

Fraud & Security Services: We may share limited transaction data with anti-fraud and risk-assessment services to verify transactions and prevent abuse.

Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

We implement industry-standard security measures to protect your data, including TLS/SSL encryption for all data transmitted between your browser and our servers, secure payment processing through PCI-compliant partners, access controls that limit employee access to personal data on a need-to-know basis, and regular security reviews of our systems and processes.

While no system is completely immune to risk, we are committed to maintaining robust safeguards and responding promptly to any potential security incidents.

Order records, transaction data, and associated billing information are retained for a minimum of 3 years to comply with financial regulations, support dispute resolution, and prevent fraud.

Account information is retained as long as your account remains active. If you request account deletion, we will remove or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as outstanding disputes or compliance obligations).

Technical and analytics data is retained in anonymized or aggregated form and is not linked back to individual users after 12 months.

Depending on your jurisdiction, you may have the right to access a copy of the personal data we hold about you, correct inaccurate or incomplete information, request deletion of your data (subject to legal retention requirements), object to or restrict certain types of data processing, and receive your data in a portable format.

To exercise any of these rights, contact us at [email protected] with your request and proof of identity. We respond to all verified requests within 30 days.

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it.

As a global digital marketplace headquartered in Hong Kong, your data may be processed in jurisdictions outside your country of residence. We ensure that any cross-border data transfers are conducted with appropriate safeguards and in compliance with applicable data protection laws.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Effective date" at the top of this page indicates the last revision. We encourage you to review this page periodically. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us at [email protected]. You may also write to us at: Eyad Store Limited, RM 1307, 13/F, Kenbo Commercial Building, 335-339 Queen's Road West, Hong Kong.