Because we deliver digital items, most purchases are final. Here is how we evaluate exceptions fairly.
Orders successfully delivered to the correct account, email, or in-game profile are considered final due to the nature of digital goods.
Issues caused by incorrect details provided by the buyer (wrong region, username, or delivery info) are not eligible for refunds.
Orders not delivered within 24 hours of payment confirmation may be reviewed for resolution.
Duplicate accidental orders reported within 30 minutes of placement can be considered for a refund.
Transactions proven to be undeliverable by our team or partners are eligible for review.
Email [email protected] within 24 hours of purchase with your order number and a short description of the issue.
Our team reviews each case manually and may request screenshots or proof to verify non-delivery.
Approved cases may be refunded to the original payment method or delivered as store credit, depending on payment provider policies.
Refund timelines vary by payment processor; we communicate expected timing once approved.
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