Refunds & Cancellations

Due to the nature of digital goods, all sales are considered final once the product has been successfully delivered to the specified account, email, or in-game profile. Digital items cannot be "returned" in the traditional sense, which is why we carefully review every refund request on a case-by-case basis.

We are committed to treating every customer fairly. If something goes wrong with your order, we want to make it right.

Orders that have been successfully delivered and confirmed to the correct recipient account, email, or in-game profile.

Issues caused by incorrect details provided by the buyer, including wrong game ID, username, region, platform, or email address.

Change of mind after delivery has been completed or processing has begun.

Orders where the buyer's account is banned, restricted, or otherwise ineligible to receive the purchased item due to publisher or platform policies.

Products purchased during promotional sales or with discount codes, unless the item was not delivered.

Orders that have not been delivered within 24 hours of payment confirmation — you may request a full refund or choose to wait for resolution.

Duplicate or accidental orders reported within 30 minutes of placement, provided processing has not yet begun.

Transactions confirmed as undeliverable by our fulfillment team due to stock issues, supplier errors, or technical failures on our end.

Orders where the delivered product significantly differs from what was described or purchased (wrong denomination, wrong region, incorrect item).

Unauthorized transactions — if you believe a purchase was made without your consent, contact us immediately along with your payment provider.

Contact us at [email protected] within 24 hours of your purchase. Include your order number (found in your confirmation email or account dashboard), a brief description of the issue, and any supporting evidence such as screenshots showing non-delivery or incorrect items.

For the fastest resolution, provide as much detail as possible in your initial message. Incomplete requests may require follow-up, which extends the review timeline.

Every refund request is reviewed manually by our support team. We aim to respond within 12 hours during business days, though complex cases may take up to 48 hours.

During review, we verify delivery status with our fulfillment partners, check transaction records, and may request additional proof or screenshots from you.

Approved refunds are issued to the original payment method whenever possible. In some cases, depending on payment provider policies or processing constraints, we may offer store credit as an alternative. We will always discuss options with you before finalizing.

Refund processing times depend on your payment provider: credit and debit card refunds typically take 5–10 business days, cryptocurrency refunds may take 1–3 business days, and store credit is applied instantly upon approval.

If you have an issue with an order, we strongly encourage you to contact us directly before initiating a chargeback or dispute with your payment provider. We resolve the vast majority of issues quickly and fairly.

Filing a chargeback for an order that was successfully delivered constitutes a violation of these terms and may result in permanent account suspension and restriction from future purchases.

In cases where only part of an order was delivered (for example, in a multi-quantity purchase), we may issue a partial refund corresponding to the undelivered portion.

If a delivered product has reduced functionality or value due to an error on our part, we may offer a partial refund or store credit as appropriate.

For all refund and cancellation inquiries, reach out to [email protected]. Our support team is here to help and committed to resolving every issue as quickly and fairly as possible.